Renault Cardiff has an exciting opportunity for a Receptionist / Dealership Host to join our friendly team on a part time basis.  This is a customer facing role which involves being the first point of contact for customers either by welcoming them to the dealership or dealing with them over the phone in a polite and professional manner. 

Working pattern

The working hours are Friday 8am-6pm, Saturday 8.30am-5pm with 30 minutes lunch break.  This is 17 hours per week.  Holiday cover for the other Receptionist will be required (advance notice given).

What you’ll be doing

• Meet and greet all customers and visitors warmly and professionally, and direct them to the relevant individual/department in a helpful and welcoming manner.
• Answer incoming telephone calls in line with Renault Retail Call handling standards and warm transfer customers to the relevant person / department.
• Accurately direct callers to the appropriate person / department. Relaying messages and personally ensuring that the call is returned
• Ensure that the reception phone is always attended during opening hours and that reception cover is arranged in advance of breaks, lunch, holiday and other absences.
• Complete daily employee site attendance register and send completed form to HRM in a timely manner.
• Ensure all visitors to the site are logged in the visitors’ book.
• Accept delivery of small parcels and advise addressee for collection.
• Create and maintain incoming call logs and walk-in customer list

What you’ll bring

• Extensive previous experience working in a fast-paced receptionist / host role
• Ability to provide an outstanding level of customer service
• Experience in operating a telephone switchboard and a computer-based messaging system (desirable)
• Ability to manage incoming and outgoing post and deliveries
• Effective communication skills with a warm friendly manner
• Pleasant, helpful and courteous manner
• Proficiency in Microsoft Office Suite and CRM software
   

What’s in it for you

• A salary of £11,050 pa 
• 25 days annual leave plus Bank Holidays (pro rata)
• Holiday buy / sell scheme
• Pension scheme with life assurance
• Subsidised car option after 3 months’ service (loan plan scheme)
• Share options
• Enhanced maternity and paternity leave
• Gym membership discount
• Cycle-to-work scheme, discounts on company products and services
• Learning and development opportunities
• Superb career opportunities Group-wide

Interested?  Apply now!