Warranty Controller – Part time

Location: Bolton BL3 2NU
Salary: £15,288 pa + bonus
Hours: Part-time, 3 days per week (flexible days), 9am–5pm

We can offer hybrid working for this role 2 days per week from home.  Please note that there is no onsite parking.

We are now seeking an experienced Warranty Controller – Part time to join our Aftersales team at our Bolton dealership.

About the Role

• In this position, you will play a vital part in safeguarding profitability by ensuring accurate, timely and maximised recovery of warranty claims. Your responsibilities will include:
• Submitting claims using technicians’ reports in line with manufacturer guidelines
• Negotiating with warranty providers and manufacturers to secure rightful reimbursements
• Preparing invoices for internal preparation work, job card management, filing and other admin duties
• Following up outstanding warranty invoices to drive recovery rates
• Maintaining accurate records via our Dealer Management System (DMS) and MS Excel
• Promoting best practice across our regional network to ensure optimal claim success
• You’ll collaborate closely with Service Advisors, Technicians, the Parts Manager, Accounts, and the Head of Business; so teamwork and clear communication are key.

About You

We’re looking for someone who can combine technical knowledge with customer-first service and strong negotiation skills. To succeed in this role, you should have:

• A proven track record as a Warranty Controller or Senior Service Advisor
• Confidence in handling warranty disputes with professionalism and fairness
• Excellent communication skills (face-to-face, phone, email, live chat)
• Experience with warranty systems and dealer management systems (Kerridge, ADP Autoline, CDK Drive, or similar)
• Competence with Microsoft Office, particularly Excel, Word, Outlook, and Teams
• The ability to handle sensitive cases with discretion and accuracy
• A self-motivated and organised approach, with the ability to prioritise effectively

Working Hours

This role is part-time 21 hours per week, 3 days per week (flexible days), 9am–5pm with 1 hour for lunch.  We can offer hybrid working 2 days per week working from home.

What we can offer you

• Basic salary of £15,288 pa plus bonus
• 25 days annual leave plus Bank Holidays (pro rata)
• Pension scheme with life assurance
• Holiday buy / sell scheme
• Enhanced maternity / paternity leave
• Gym membership discount
• Cycle-to-work scheme
• Discounts on company products and services
• Manufacturer training